Will I receive the same product that I see in the picture?

At  VistaSkin skin care store, we strive to provide accurate and detailed product images and descriptions to ensure that our customers have a clear understanding of our products. We make every effort to ensure that the products you receive are identical to the images and descriptions on our website.

However, please keep in mind that natural and organic products may have slight variations in color, texture, and scent due to the use of natural ingredients. These variations are a normal part of the organic and natural product process and do not affect the quality or efficacy of our products.

Additionally, while we strive to accurately represent our products, variations in lighting and screen resolution may impact how our products appear on your device. If you have any questions or concerns about the product you received, please don't hesitate to contact our customer service team, and we will be happy to assist you.

How can I return an item?

We want you to be completely satisfied with your purchase from our VistaSkin skin care store. If for any reason you are not satisfied with your order, we offer a simple and hassle-free return policy.

To initiate a return, please contact our customer service team within 30 days of receiving your order. Our team will provide you with instructions on how to return your item(s).

To be eligible for a return, the item(s) must be unused, unopened, and in their original packaging. We cannot accept returns of opened or used products due to hygiene and safety reasons.

Once we receive your returned item(s), we will inspect them to ensure they meet our return policy requirements. If the item(s) are deemed eligible for a return, we will issue a refund for the purchase price of the item(s), minus any shipping costs.

Please note that it may take several business days for your refund to be processed and reflected on your account.

If you received a damaged or defective item, please contact our customer service team as soon as possible, and we will provide instructions on how to return the item(s) and receive a replacement or refund.

We are committed to providing excellent customer service and support, and we will do our best to resolve any issues with your order quickly and efficiently.

When my order will ship?

At Vistakin skin care Store, we strive to process and ship orders as quickly as possible. Once your order has been placed, it will typically be processed and shipped within 1-2 business days.

Please note that shipping times may vary depending on your location and shipping method selected at checkout. Standard shipping within the United States typically takes 3-7 business days, while international shipping can take up to several weeks depending on your location.

Once your order has shipped, you will receive a confirmation email with tracking information to help you track your package. You can also log in to your account on our website to view the status of your order and tracking information.

If you have any questions or concerns about the shipping of your order, please don't hesitate to contact our customer service team, and we will be happy to assist you.